NF
Norman F

1 reviews | Active since Jun 2019

20 Jun 2019, 08:10

Vodacom data exchange ****

Vodacom staff lie to customers to sell extra data contracts. They phone and offer 10 gig data contract and the sales pitch is that you can transfer data to 6 Vodacom contract phones. You receive a simm card from them but when you want to transfer data it says none available. When you phone they say “oh you can’t transfer that data. You may only transfer additional data that you have purchased on top of the 10 gigs. That is a disgrace. They are preying on the people most desperate to make ends meet

0
Replies (2)
Vodacom
Vodacom's reply20 Jun 2019, 09:20
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Jun 2019, 11:44
Official
 Dear Norman 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,