SM
Sibs M
1 reviews | Active since Jan 2020
28 May 2020, 12:37
VODACOM DATA ERROR
Im having quite an unpleasing service, i bought data using banking app for Vodacom on the 15 of may 2020 and i never receive the data which i then called the the bank to verify and was advised the service provider resolve the request ***. The bank on the 27 may2020 advice that vodacom resolve the request of which THEY DIDN'T,the data is not receive and their contact service are Not accomodative to the requet
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Replies (2)
Vodacom's replyOfficial
28 May 2020, 13:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jun 2020, 12:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Kindly note that for any electronically recharges or data bundle purchases done via the banking app which are not allocated you would need to speak directly with your bank for further assistance. Regards Consumer Website Team
Kindly be advised that we were not able to make contact with you. Kindly note that for any electronically recharges or data bundle purchases done via the banking app which are not allocated you would need to speak directly with your bank for further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2020, 12:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Kindly note that for any electronically recharges or data bundle purchases done via the banking app which are not allocated you would need to speak directly with your bank for further assistance. Regards Consumer Website Team
Kindly be advised that we were not able to make contact with you. Kindly note that for any electronically recharges or data bundle purchases done via the banking app which are not allocated you would need to speak directly with your bank for further assistance. Regards Consumer Website Team
Best regards,