JT
Jurgens T
1 reviews | Active since Nov 2015
31 Jan 2022, 09:38
Vodacom data enrichment
I am complainting to Vodacom about the data use for nearly a year now. I do not use You Tube or download nothing but You Tube use data on my phone. Now I see that the newest is "Streaming media or VOIP" and "Peer-to-peer file sharing". Don't know what it is suppose to be. Strange thing is that between 12:00 and 2:00 in the morning, when I am asleep, the most date got used. I contacted Vodacom about this, but I was told to just restrict the background data. Not working something is wrong and it seems that alot of people are actually complaining about the data usage. Vodacom don't you think it is time to investigate or do you already know what is the problem but want to enrich yourselves??
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jan 2022, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2022, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JT
Jurgens T's updateReviewer Update
21 May 2022, 14:24Please note that I contacted Vodacom again in April 2022 with the same query and on the 13th of May 2022 again to follow up on the query. I was informed that Vodacom did not have my email address. Strange that the email address is on the system and Vodacom sent me statements every month to an email address. Wonder why, how can they not have an email address when it suites them.
JT
Jurgens T's update21 May 2022, 14:24
Reviewer Update
Please note that I contacted Vodacom again in April 2022 with the same query and on the 13th of May 2022 again to follow up on the query. I was informed that Vodacom did not have my email address. Strange that the email address is on the system and Vodacom sent me statements every month to an email address. Wonder why, how can they not have an email address when it suites them.