JF
Johann F
1 reviews | Active since Feb 2020
25 May 2020, 07:40
Vodacom data draining and inflating bills
This is the 3rd time I had to write a review to get a reaction out of this company. My data bill has been excessive for 2 months in a row where I buy 1gig and in a few minutes treat just disappears. I am grateful they gave me a small credit the first month but it seems that the second month my total bill got inflated after I have received the same data draining that month. Call them nothing gets done. It seems complaints here is the only area you actually get them to act.
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Replies (2)
Vodacom's replyOfficial
25 May 2020, 08:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2020, 08:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JF
Johann F's updateReviewer Update
25 May 2020, 10:20Do not recall the name of the person contacted.
And to be honest the last two weeks have been crazy with trying to make cash during the lockdown and I forgot that I delayed payment because I am disputing the amount.
And to be honest the last two weeks have been crazy with trying to make cash during the lockdown and I forgot that I delayed payment because I am disputing the amount.
JF
Johann F's update25 May 2020, 10:20
Reviewer Update
Do not recall the name of the person contacted.
And to be honest the last two weeks have been crazy with trying to make cash during the lockdown and I forgot that I delayed payment because I am disputing the amount.
And to be honest the last two weeks have been crazy with trying to make cash during the lockdown and I forgot that I delayed payment because I am disputing the amount.