PS
PJ S
1 reviews | Active since Mar 2009
01 Dec 2020, 08:08
Vodacom Data dissapeared - P2P
"P2P data" has consumed over 1GB from my data in a couple of minutes. I was not active at all, but only used the Vodacom App the check if my data was loaded correctly on 1 Dec 2020. This was not the case and I request an explanation so called Peer2Peer activities which is not authorized by me.
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Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 09:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2020, 13:30Dear Pj Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have loaded 1 gig data bundle onto your number and sent a request to the Business Department to get in touch with you. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2020, 13:30
Official
Dear Pj Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have loaded 1 gig data bundle onto your number and sent a request to the Business Department to get in touch with you. Regards Consumer Website Team
Best regards,