LB
Lesley B

1 reviews | Active since Mar 2018

31 Mar 2018, 18:18

Vodacom data disappears

Vodacom is busy continuing to ***** data from clients. The explanation given does not hold water. My 500MB disappeared in 15 min while I was busy banking on ABSA and FNB. The laptop I use cannot update background programme. It runs completely on VPN. Vodacom thinks that we are idiots. Programme running on computers are not that huge either. It takes a coder more that 30 days to compile a programme or app that is more that 5MB. This is a new problem. Laptops did not change that much. However data recently disappears and Vodacom gives a lously excuse where data hoes. It is nonsense. Vodacom must come clean about this matter. They had a **** expert to explain that apps and programmes running in the background consumes data. Yes it is true BUT not to this extend. Vodacom is *****ing data from customers and customers really believes that the cause is the apps and programmes running in the background. I am a software developer, I know what I am talking about. Developing programmes deals with data on its level firm, bytes. Vodacom, please stop the nonsense. We are tired of this mess. I will be taking this further with other institutions to expose Vodacom. This is not on.

I am a very frustrated Vodacom customer. Data is disappearing from my modem ********** 842. Vodacom deliberately does not give tools to see how data is consumes. Graphically. The price I am paying is R6.66/MB. Ridiculous.

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Replies (2)
Vodacom
Vodacom's reply01 Apr 2018, 08:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Apr 2018, 13:34
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,