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Chanel M

1 reviews | Active since May 2013

03 Jan 2017, 21:38

Vodacom data disappears

<p>Tonight, within one minute my data went from 248mb to 98mb to 49mb to all run out. Within a minute. Then the next minute my out of bundle usage goes from R11 to R303. I had no apps running, had all apps switched to only used when on wi-fi so how is this possible? This is not the first time Vodacom has ****** data from me. Racking up amounts that are rediculous! Luckily I get to cancel my subscription within the next 2 months. Goodbye thieving Vodacom.</p>

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Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Jan 2017, 15:18
Official

Good Day Chanel Mouton

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per my communication I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,