MB
Mark B
1 reviews | Active since Mar 2009
02 Feb 2021, 19:34
Vodacom Data disappearing when its switched OFF
So I buy Pay As You Go Data bundles from Vodacom to use when I am roaming and on the road. I have noticed on more than one occasion, that my Data seems to get to about 20 Meg left, then suddenly starts rapidly disappearing with warnings, even though my Apps are all set to only be active when I am using broadband. Tonight, I switched my Mobile Data OFF, yet suddenly receiving message to say I have 3.0MB left, from 7.0MB 59 minutes ago, *** Vodacom, my mobile data is off, thats just *******, I am only on Broadband which is Axxess.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2021, 21:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 21:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Mark B's updateReviewer Update
03 Feb 2021, 14:05Thank you for the prompt response to my concerns regarding my Data, I am satisfied with the answer that the system is sometimes delayed in sending out the usage report. I did however receive emails during this period notifying me of Vodacom Data offers, which in mind should follow only once the Data has run out. Might be in your interest to make the Data usage a priority, and the offers to renew or purchase more data a secondary response. I am however satisfied with the response and the quick timing of it.
MB
Mark B's update03 Feb 2021, 14:05
Reviewer Update
Thank you for the prompt response to my concerns regarding my Data, I am satisfied with the answer that the system is sometimes delayed in sending out the usage report. I did however receive emails during this period notifying me of Vodacom Data offers, which in mind should follow only once the Data has run out. Might be in your interest to make the Data usage a priority, and the offers to renew or purchase more data a secondary response. I am however satisfied with the response and the quick timing of it.