DD
Daphne Dürr

1 reviews | Active since Dec 2020

19 Dec 2020, 20:06

Vodacom data disappearing monthly

Good day

For about the last 6 months I have been losing close to 1gig of data per month to streaming media. I have not signed up to any online product and have even sms'ed STOP to a given number and the data is still going off each month. This is **************** and i expect an valid explanation as well as reimbur*****t for the data this so-called service stole from me.

Thanks

0
Replies (1)
Vodacom
Vodacom's reply20 Dec 2020, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team