MG
Malcolm G

1 reviews | Active since Feb 2018

20 Feb 2018, 09:14

Vodacom data disappearing can't believe it!

Vodacom, you are taking my data again!! In December I signed up for LTE wireless Internet with 100 gig daytime data per month and 100 gig night owl data. Well on the 18th of the month I have been informed that my data has run out. Horrific! My account was checked and it was found that there was no irregular usage. I am completely dissatisfied with this and have been told that in order to cancel my contract I will have to settle the account for the balance of the contract. In other words, I will have to pay for 21 months remaining on the contract. This is so unfair. They cannot upgrade my data to a larger package, and I cannot get out of the existing contract so I am completely at their mercy. I am so sorry that I didn't get uncapped fibre from a different company, because Vodacom are so *********. I have had data dissappear before and I should have realised that Vodacom are never interested in coming to the party and are really bad at looking after their customers. I have had contracts with them since 1995 and there is no reciprocal loyalty from them. My sincere advice to all who read this is DON'T TAKE ANY CONTRACTS WITH VODACOM. If you need Internet access, go fibre. 100 gigs in 2 weeks! *******.

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Replies (2)
Vodacom
Vodacom's reply20 Feb 2018, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Feb 2018, 10:44
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc