JD
John-William Dürr
1 reviews | Active since Dec 2019
03 May 2021, 20:10
Vodacom data disappearing
I am writing this on behalf of my wife, since no-one has gotten back to her (in about a year) like they said they would.
Data is just disappearing from my wife's cellphone and it is labelled as "streaming media or...". She is not subscribed to any online screening network. Some months are worse than others. 2 - 5 gigs of data just gone.
Please could someone resolve this issue.
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Replies (2)
Vodacom's replyOfficial
04 May 2021, 06:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2021, 06:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JD
John-William Dürr's updateReviewer Update
19 May 2021, 08:152 weeks later and not a single phone call. Yet again, shockingly poor service and empty promises from Vodacom
JD
John-William Dürr's update19 May 2021, 08:15
Reviewer Update
2 weeks later and not a single phone call. Yet again, shockingly poor service and empty promises from Vodacom