Vodacom Data Disappearing

I'm writing this in absolute disappointment with the only service provider that I've ever know in my entire "cell phone existence", Vodacom.

I've really tried to be patient with Vodacom and think it's best that I resort to Hello Peter to help assist. Over the past month, if not longer, I've been experiencing my data diminishing as soon as it's loaded - I'd suddenly get SMS notifications saying that I've got less than *** data without evening having touched any app or anything like that. This has happened probably over 5-10 times now and I simply cannot understand why this is happening. Firstly,

The very first time I called Vodacom, I spoke to a female consultant who literally didn't even know how to advise me and kept apologising. That didn't help! So I called in shortly after that and spoke to a male consultant who immediately started telling me that there's nothing wrong on their side and I should follow his instructions to switch off certain "data eating" settings, which I did (But don't understand why this had to start now when I've had my phone for almost two years and this strange data depletion didn't happen?). Unfortunately this did not work, I proceeded to wonder whats happening.

On the 1st of this month, my home WIFI data died on the 4th of the month, which makes me attribute this to Vodacom and this data depletion? Because I don't understand how 10GB depletes in 4 days with just normal use? This has costed me a whole lot of money and I'm tired of having to buy more data.

So this past Saturday, I needed to go to a funeral and my brother came over to visit at my place so I needed to purchase data to use my Maps to get to the funeral and be able to keep in contact with my brother throughout. You can not image what happened when I bought data? It once again depleted into thin air, before I could even load messages or get into my WAZE maps app. I let this go and went along without data. In the afternoon, I decided to try it again, and I did so and unfortunately that also went south. So I frantically called Vodacom in fury, to find out what is going on??? They told me the same old story about my settings and and and, all that I've heard before so I simply let the consultant know that I've tried everything that Vodacom had suggested but the data keeps depleting so the lady then lodged a query for me, which meant I couldn't buy any data until this was complete so I sat through Saturday and Sunday without data at all, what an inconvenience.

On Monday they sent me an sms that says something along the lines of "as per your ref ***, kindly note that we have reviewed the queried usage on *** number and can confirm that the data usage is accurate and in accordance with the valid connectivity that has taken place" to which they then said because I'm a valued customer, they've sent me 500MB as a gesture of goodwill. This data lasted a day and a half, this afternoon I went from 220MB to like nothing, in a blink of an eye.

So today, I bought about 140MB in 70MB batches, and guess what? This disappeared too.

Can Vodacom please sort this out? I do not believe that this is my issue or an issue with my phone when I've never had such data issues since I bought my phone in 2018. It pains me that I've wasted so much money and may have to waste lots more because I work in PR and need to always be on my phone to attend to clients over WhatsApp etc. This is beyond an inconvenience.

I'm EXTREMELY dissatisfied and feel like this query needs to be escalated to the someone on executive level. I cannot take the excuse that everything is fine when my data keeps depleting, that just nonsense. :(

SIDE NOTE: I CHECKED THE VODACOM APP TO CHECK ON THIS USAGE, I SIMPLY CANNOT FIND IT, WHICH IS TRULY *****!