DS
Danette S

1 reviews | Active since Sept 2018

16 Sept 2018, 19:33

Vodacom data disappearing.

Good day My data is disappearing from my I phone on Vodacom network. Friday 14 September 2018 At 16:00 I loaded 1 GB of data and 16:15 my data was gone without doing any updates or google. I phoned them twice about data disappearing from the Wednesday but didn't receive any help that prevented it from happening again.

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Replies (2)
Vodacom
Vodacom's reply17 Sept 2018, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Sept 2018, 11:28
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team

Best regards,