JM
Jan M

1 reviews | Active since Oct 2017

27 Oct 2017, 10:07

Vodacom Data Disappearing

My data has literally been disappearing for over two months now. Yesterday I topped up 250MBs and it was gone in two hours when I wasn't on my phone much and was only on Whatsapp, not FB or Instagram. Please sort this out as I am spending a fortune on data that I am not even using??

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2017, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Oct 2017, 13:07
Official

Dear client,

As per our recent interaction,

Your query has been addressed and resolved.

Warm regards,

SS

Best regards,