ES
ELIZE S

1 reviews | Active since Sept 2014

05 Jun 2019, 12:17

Vodacom data disappear

My data disappeared. I have a wi-fi router with 10 gig data. Before the month end all my data was used up! Which was very strange. I loaded 1gig. Within 1 day it was gone!! I reported it to Vodacom. I loaded another 500mb...within seconds gone!! I reported it again to the customer care center. I loaded 500mb and within less than 2 min it was gone. The guy at customer care admitted that it was very strange. I only checked my emails. I have no games or other apps on my desktop. All apps background data is restricted and I restrict all updates as well. Since the call centre did not call me back as promised, I reported the problem online TWICE. Not even a reply from Vodacom. They ***** data and get away with it.

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Replies (2)
Vodacom
Vodacom's reply05 Jun 2019, 13:43
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Jun 2019, 16:58
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised you accordingly. Regards Consumer Website Team(SA)

Best regards,