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RM
Rene M

1 reviews | Active since May 2013

16 Apr 2019, 10:23

vodacom data depletion

I purchased a top data only sim contract. Which included bonus data which expires next month and normal data that expires in June. Upon using the sim, on the first day data was depleted on bonus data, afterwards I see data being depleted on the normal data that will expire in June. I am confused, please can someone assist. I still have around 30GB bonus data available. Thanks.

0
Replies (9)
Vodacom
Vodacom's reply16 Apr 2019, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Apr 2019, 10:18
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards  Consumer Website Team 

Best regards,

RM
Rene M's update23 Apr 2019, 09:26
Reviewer Update
Hi Guys. I am still waiting a response.
RM
Rene M's update26 Apr 2019, 12:43
Reviewer Update
I am still waiting for help with this!!!
RM
Rene M's update27 Apr 2019, 09:54
Reviewer Update
do you guys need a contact number???!!! ***. BTW its on my profile
RM
Rene M's update29 Apr 2019, 20:57
Reviewer Update
look when this review was created!!! still no one has contacted me. how come?
RM
Rene M's update02 May 2019, 21:43
Reviewer Update
contact me on *** . this issue is going on for too long.
RM
Rene M's update07 May 2019, 12:36
Reviewer Update
still waiting!!! how difficult is it, for you guys to contact me!!!??? at least call and explain what is happening. if you not able to assist, please direct me to someone who is able to do their wor****!!!
RM
Rene M's update01 Jul 2019, 15:19
Reviewer Update
this is not resolved!!!