JT
Jeandre T
1 reviews | Active since May 2023
14 May 2023, 14:16
Vodacom Data depleting fast
I've had a 100GB data contract with Vodacom for about 2 years now, I have never run out of data. My remaining data always moves over to the next month. in the beginning of may I had 124GB data remaining,it is now (14/05/2023) and I have 56GB left, on the my vodacom app it says "peer to peer file sharing" has used 30 GB this month where 19GB is in the last 7 days, I don't use any P2P software at all, when enquiring with vodacom they say they can't help me because it is downloads using my data, Please assist as vodacom is *****ing data
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Replies (2)
Vodacom's replyOfficial
14 May 2023, 18:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2023, 18:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 May 2023, 10:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Social Media Team with regards to your query and was advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply16 May 2023, 10:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Social Media Team with regards to your query and was advised accordingly. Regards Consumer Website Team
Best regards,