AVdE
Adele Van den Ende
1 reviews | Active since Nov 2018
30 Nov 2018, 08:32
VODACOM DATA *******ION
Vodacom will be forced to loose me as loyal customer after almost 20 years! After +- 2 years of queries on contractual billing errors, hours spent on lengthy phone calls, sitting at Vodashops trying to sort out issues which was the cause of Vodacom's bad admin/complience issues and me having to pay thousand's of rands over the years just to keep my business running despite there negligence, I again had the bad experience yesterday to sit at a Vodashop, confirming that I'm paying for 3 data devices -and lines which are NOT linked to my contract/not active, I AM DONE!!! Yet I'm not allowed to cancel the relevant data lines, as they apparently only expire mid next year....? BON VOYAGE!!!
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Replies (2)
Vodacom's replyOfficial
30 Nov 2018, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2018, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2018, 13:12Dear Adele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have responded to you via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have responded to you via email. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply21 Dec 2018, 13:12
Official
Dear Adele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have responded to you via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have responded to you via email. Regards Consumer Website Team(SA)
Best regards,