CN
Cecil N

1 reviews | Active since Sept 2017

16 May 2022, 09:43

Vodacom Data Contract ****

Vodacom data contract ****. Vodacom agent phones to tell you, as a long time client you are qualifying for a free wifi router and contract. After I asked the agent numerous times if there is nothing to be paid by me not even R1 because I do not really need it she kept on assuring me that it is for free on which I accepted the contract. After a month or two I noticed that this data contract, although discounted, still cost me R129 per month while I am not even using the data at all after she assured me over and over again that it will cost me ZERO RAND! Now to deal with Vodacom to return the device and cancel the contract is a BIG BIG hassle ans nuisance leading nowhere after they said they will listen to the recording with the agent, where if they do they will clearly hear that I asked and told the agent I DON"T WANT TO PAY ANYTHING otherwise I will not be interested at all but she kept on assuring me it is free and I won't have to pay ANYTHING extra on my current debit order for my other contracts!! WHAT A ****!!!!

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Replies (3)
CN
Cecil N's update16 May 2022, 10:04
Reviewer Update
Do not activate any contract with Vodacom over the phone! Asked for the printed contract and make sure if what they promised over the phone is the same as what appears on the printed activation quotation (with chances very good that it doesn't like in my case) which they like to refer you back to when you are querying the contract although they did not send it to you before activation, where all is been done over the phone!
Vodacom
Vodacom's reply16 May 2022, 10:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 May 2022, 08:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to the relevent team. Based on the feedback provided the team has confirmed they made contact with you and have arranged for a collection. 

Regards Consumer Website Team

Best regards,