CG
CINDY G
1 reviews | Active since Feb 2022
14 Feb 2022, 13:46
Vodacom Data Contract Sales Issue
Vodacom phoned me to upgrade my data contract. The sales consultant advised that I would receive a new pocket router. I asked her if it's free or will I be billed for it, she advised that it will be free. Now Vodacom is billing me for the damn router which was supposed to be free.
I told her that I do have a router, which is why I won't be paying for one. Vodacom is not responding to my calls and it is so freaking frustrating!!!!!
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Replies (2)
Vodacom's replyOfficial
14 Feb 2022, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2022, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CG
CINDY G's updateReviewer Update
07 Mar 2022, 17:42I AM STANDING IN VODACOM WATERFRONT RIGHT NOW AND LISTENING TO THE DAMN RECORDING WITH THE MANAGER AND SHE AGREES THAT YOU ARE FREAKING WRONG AND TAKING ME FOR AN ASS. I AM SO FREAKING ****ED HOW THE HELL DID YOU LISTEN TO THE DAMN RECORDING? WHAT DID YOU FREAKING HEAR? YOUR DAMN SALES PERSON SHOULD BE FIRED!!!
CG
CINDY G's update07 Mar 2022, 17:42
Reviewer Update
I AM STANDING IN VODACOM WATERFRONT RIGHT NOW AND LISTENING TO THE DAMN RECORDING WITH THE MANAGER AND SHE AGREES THAT YOU ARE FREAKING WRONG AND TAKING ME FOR AN ASS. I AM SO FREAKING ****ED HOW THE HELL DID YOU LISTEN TO THE DAMN RECORDING? WHAT DID YOU FREAKING HEAR? YOUR DAMN SALES PERSON SHOULD BE FIRED!!!