KK
Kercy K

1 reviews | Active since May 2018

04 Feb 2021, 21:21

Vodacom Data Contract *******

I see that there many complaints about data being used by Media Streaming or VOIP and I am a victim of this. I do not have any live stream games but my 50G data bundle is finished by mid month. When I check the daily usage, the Media Streaming or VOIP is using almost 1.5G a day. I called Vodacom to complain about this and was told that it will be checked and they will get back to me. This was in mid January and I have not received any feedback. When I requested for the contract to be canceled they informed me that I cannot cancel the contract. I just want this rectified or the contract canceled as I am paying for a service that I do not benefit from. This was the biggest mistake I made and the media should know about it.

0
Replies (2)
Vodacom
Vodacom's reply05 Feb 2021, 06:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Feb 2021, 13:30
Official
Dear Kercy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have explained to you your data usage. We have loaded a 50 Gig as once off gesture only.  Regards Consumer Website Team

Best regards,