Vodacom data contract of 5Gig not lasting long

<p>On 27 May 2015 I took up a 24 month data contract with 5Gig from Vodacom with number ********** 492. The first month, our 5Gig data was finished within 3 days and then the second month within 8 days after we switched our wifi on and off on our devices. After this occurred I inquired from Vodacom as to why our data is getting used up so quickly, and they told me that while our data modem is on and our devices wifi is on, our Megs will be used up although we don’t browse or download anything. This is very frustrating because before we went over to Vodacom, we had a Telkom data contract for 5Gigs as well per month and not once did we run out of data while having that Telkom contract. We have had to put our Vodacom modem off the whole time and then on for a few minutes in the evenings to browse or download stuff and still our data lasts 21 days at maximum out of a full month. I am very disappointed and am not interested in paying for this service or contract anymore, as it’s a very inconvenient service and I can’t see why our data must be used up even without us browsing or downloading anything. I would like to cancel this contract. Now after logging this complaint on 25 August, Vodacom has responded via e-mail on 28 August that everything looks fine form their side and reflected which apps we used and downloaded etc, but we are aware of this and irrelevant of what we used or downloaded, we still have to be inconvenienced to put our modem on and off the whole time to ensure that our data lasts a bit longer, seeing that data gets used even though we don’t browse or download anything. Vodacom has given me 1Gig extra on the contract ********** 492 as part of courtesy, but this is not what I want, I want to cancel this contract. Not once at Telkom did we run out of our 5Gig although the modem was on all day long and we used so much more data and downloaded so much more data than on the Vodacom contract???? I want to cancel this order. Please contact me on ********** 344 to resolve this query. </p>