ZZ
Zeena Z

1 reviews | Active since Aug 2016

13 Sept 2016, 08:54

Vodacom data contract of 5Gig not lasting long

<p>Hello Peter,</p> <p> </p> <p>After my recent complaint at Hello Peter, Vodacom has responded stating there is nothing wrong and they have records of our data usage. I ask again, if Telkom data working via a rooter with 5 gigs lasted us more than a month without putting the rooter on and off why do we need to do it with Vodacom since if you leave it on the 5 gigs data from them only last 3 days. They however gave us 1 gig data free of charge after the complaint and I feel this is just to get us to drop our complaint and not persue it any further. We are still unhappy about the situation and still feel that Vodacom must cancel the contract since we are not in control of the data usage by any means referring to our previous complaint that even if our devices is just connected to the rooter it uses data without any downloading or browsing of any sort from our side. Your assistance in this regard is highly appreciated</p>

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Replies (2)
Vodacom
Vodacom's reply13 Sept 2016, 09:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ZZ
Zeena Z's update14 Sept 2016, 11:33
Reviewer Update

I am still waiting for a consultant to contact me since yesterday morning !!!!