KG
Kurt G
1 reviews | Active since Sept 2009
24 Dec 2018, 16:28
Vodacom data contract not allowing, blocking port forwarding, despite service request???
I have 3 open service requests to enable my Data contract for an unrestricted APN to facilitate port forwarding. Countless service requests over last week, however my request falls on deaf ears. Subject, service request no's: REF: 1- ********** ********** REF: 1- ********** ********** REF: 1- ********** **********
Do I need to cancel my contract with VODACOM???
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Dec 2018, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Dec 2018, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Dec 2018, 10:55Dear Kurt,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised that the agent dealing with your query will be in touch with you tomorrow morning before 10am. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised that the agent dealing with your query will be in touch with you tomorrow morning before 10am. Regards Consumer Website Team(SA)
Vodacom's reply26 Dec 2018, 10:55
Official
Dear Kurt,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised that the agent dealing with your query will be in touch with you tomorrow morning before 10am. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. We have advised that the agent dealing with your query will be in touch with you tomorrow morning before 10am. Regards Consumer Website Team(SA)
KG
Kurt G's updateReviewer Update
27 Dec 2018, 11:19My Query has still not been rectified, and it is now 11: 20 AM, 10AM has come and gone???
KG
Kurt G's update27 Dec 2018, 11:19
Reviewer Update
My Query has still not been rectified, and it is now 11: 20 AM, 10AM has come and gone???
KG
Kurt G's updateReviewer Update
27 Dec 2018, 12:43Problem has been resolved by Etienne, Thank you!
KG
Kurt G's update27 Dec 2018, 12:43
Reviewer Update
Problem has been resolved by Etienne, Thank you!