DN
David N

1 reviews | Active since Mar 2019

31 May 2022, 15:20

Vodacom data contract is a ****

I took a Vodacom data contract around November 2019 at the Musina Mall. I was told by the consultant that, should I wish to cancel the contract, I would need to pay fee equivalent to a one month premium. I subsequently upgraded the contract in November 2021. Today I wanted to cancel the contract, but to my surprise, I was told to pay R8,491.50. It's such a bizarre thing to ever happen to humankind because this contract didn't involve a device.

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2022, 07:34
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team