Vodacom Data Contract ***

Hi I upgraded my data contract ***) with Vodacom Chatz that was in Mall of Africa in March 2019. This store closed end of March 2019. The upgrade was going to be effective from the beginning of April 2019. I had four months that was remaining on my contract when I upgraded, and I was going to pay an extra R10 for the first four months.

The price for the contract I was signing up for was R349 per month for 40GB day data split as 20GB plus an additional 20GB promotional data, plus 20GB night data. Overall data is 60GB per month.

Since the beginning of the contract Vodacom has been charging me R369 per month instead of the R349 per month that I signed up for, therefore have been overcharging me R20 per month, the total I have been overcharged from 1 April 2019 to 31 January 2021 is R420 (R20 times 21 months).

I engaged Vodacom in November 2020 (Ref no: ***) and they did confirm that there was an error in my billing but they never fixed it, and I contacted them again this February 2021 (Ref no: ***) and they are not proving clarity on how they are going to fix this problem. Both incidents have been marked by Vodacom as resolved but they have never fixed my billing problem.

I have email evidence of the correspondence with Vodacom which has the picture that I took in the shop that was advertising my data deal for R349 per month and I have the Contract form that I signed when I upgraded that Vodacom has in their records that shows that I signed up for R349 per month.

I would like Vodacom to refund me what they have been overcharging me for this contract and fix the billing for the remaining five months in my contract.

I can be contacted on ***. My email address is ***

Regards Thabani Mafuleka