Vodacom data contract

Hi My below query have been emailed to vodacom customer care a week ago with no acknowledgement or response.

afternoon

My name is U Pillay I'd ***, I and my family have been a long standing client of vodacom.over the years and want to highlight a serious issue with a data contract with the hope of resolving this amicably and sustaining the relationship.

On 31/5/2021 I engaged in a data contract for 2 years ( reference *** ) that offered 10 gig daytime,10gigs night and 10gigs anytime data.

At the end of the 2 years a consultant called.for.me to renew my contract I was reluctant at the time but came back the same day with an offer from management that offered the exact package for the same price for a 2 year contract reference (***) which I duly agreed and all of this can be verified by your recordings.

At the end of the second term which ended on 4 August 2023 consultant Zandile Shezi from upgrades foned to make an offer as well, but to my amazement and disappointment discovered I was only receiving 5 gigs of data per month for the entire term.of the contract and not the 10gigs as contractually agreed upon.This then was further confirmed by her senior Raveena Timol.

As a marketing professional for a Fmcg organization I regard this as ********* and certainly not acceptable at any level especially coming from a reputable organization like vodacom who is a market leader in their field.

Kindly escalate this matter with senior authority to resolve urgently as I am not prepared to hold on for long periods,speaking to consultants and not making any progress whatsoever.

I certainly expect a speedy response failing to do so I will escalate this matter to the media if need be.

I kindly await your response

Many thanks U Pillay ***