Vodacom Data Contract

Dealing with Vodacom is a nightmare. I took out a new data contract this black Friday but the agent could not finalise it for some reason. This was done through the Vodacom sales call centre. She said Shel call me back but never did. Iv been trying to get ahold of someone from vodacom for 3 days now, I have sent emails and even visited the store. The call centre calls get cut when being assisted. The store mentioned that they cannot help me and I need to contact a third party who took the contract out. I don’t understand why I need to deal with another company since I took out a contract with a Vodacom call centre agent. I suggest people think twice when taking a Vodacom deal.