KB
Kerry B

1 reviews | Active since Dec 2020

07 Jan 2021, 07:53

Vodacom Data Contract

My data contract was cancelled in June 2020,i am still being billed for this contract. I have phoned cancellations nearly every month to ask why I'm still being billed, they advise it will be cancelled and I will be refunded my money...... It is now January 2021 and still being charged for this contract!!!!!!! Everytime I phone and ask for a reference number I'm being told they don't have one I'll receive an sms which I still haven't received since last year!!!!!!! This is *****ing and I want my money back.

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2021, 11:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team