Hellopeter
Share Your Experience
LN
Lizo N

1 reviews | Active since Apr 2018

11 Nov 2019, 14:32

Vodacom data contract application process is the worst.

I'm really frustrated by the service I'm receiving from Vodacom.

I tried applying online for the vodacom 80gig data contract and on the 1st November, I was instructed to send all my documents to ***. It's been 11 days and I haven't heard a word from vodacom. Last week i tried calling to find out what is delaying the process and they told me I would get contact from vodacom and that they can see my application and i'm still waiting today.

I'm highly frustrated because my girlfriend app**** for the MTN data contract and she got her sim card the same day. I've been waiting for 11 days and I'm yet to even receive a confirmation that my documents are even received. How does a company like Vodacom want to get new business when they can hardly handle new applications.

0
Replies (3)
Vodacom
Vodacom's reply11 Nov 2019, 16:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LN
Lizo N's update19 Nov 2019, 21:34
Reviewer Update
Today is the 19th and I'm still with no data in my hands. This is honestly the worst service I've ever received. Does it take a whole month for someone to get assisted? Does Vodacom care that little about their customers?
LN
Lizo N's update27 Dec 2019, 12:13
Reviewer Update
Today is the 27th of December and till today I'm waiting. A whole 2 months and Vodacom still hasnt assisted me. I've app**** again still no assistance. Vodacom is truly doesn't care about its customers