Vodacom Data Contract

Vodacom contract for data is the worst!! Since May/June 2024 I started to have issues on using the data, I contacted a lady who was assiting me to join. I reported the matter to her, I asked that she helps by rebooting the system and claimed I should contact Vodacom. I did contact Vodacom and they were not able to assist me as well, while debit orders were going through for a service I was not receiving. On the 6th Dec 2024 I called Vodacom to cancel my contract, they refused and claim they will do an investigation and turnarpund time is 3 days. After 3 days no one got back to me, a debit order went through, I tried to call in but apparently they were all in holidays. I tried to call in Jan 2025, they informed me I should pay for the remainder of the months to cover full period of the initially agreed contract. I did mke a payment, they escalated me to early cancellation, I had credit due to me of more than R2000. I was reffered to refunds which I did send an email requesting the funds to be transferred to my personal account, I received feedback that funds were transferred to my account, and should reflect within 3 to 7 working days. I waited and funds were not reflecting, I called Vodacom and they confirmed funds were transferred to my Vodacom account which I already closed, I asked them to transfer them to my personal account. A service request was done, I had to wait again with no success. Everytime I called a service consultant would ask me security question, and claim to have fixed the error. It has been 3months calling back and forth and I havent received the funds. Vodacom data contract is a big ****, I wouldnt recommend it to anyone.😓