Vodacom data contract

Dear Vodacom. I am fed up and at my wits end. I signed a 24month data contract with you for a package of 5 gig day and 5gig night usage for +-R210 per month. I was assured that when my limit of 5gig is reached data usage will automatically stop, where after you can buy additional data.

This worked great the first couple of months...BUT FOR THE PAST 3 MONTHS my bill went up from +-R210 to +- R1500 R800 R1500

HOW IS THIS POSSIBLE.?!

I've logged a query the first month and was promised a R900 refund...I am still waiting.

The second month I switched the device off for about 2-3 weeks. How is it then possible to spend R700+

Last month I've monitored my usage and it was definitely not ove 5 gig.

How is it possible for me to get billed for usage when my agreed upon contract said my device will stop using data once it reaches 5 gigs.

Please get back to me asap. I've now spent almost R4000 for an agreed upon contract value and data usage of R210.

I urgently need this situation rectified and monies paid back to me.

You can email me: **********