RB
Ramarwaneng B

1 reviews | Active since Jan 2016

05 Jun 2023, 13:30

VODACOM ***** DATA CONTRACT

After complaining last week about how my data contract was shortchanged, it seems it is getting worse. Having had this contract for over four years, never in that time did I have to pay more than the contracted amount. It started at R199.00 pm and is now at R249.00 pm. No additional/lesser monies to be debited. On the 2/6/2023 at the beginning of the month (nogal), it was about R 265.00. Today, 5/6/2023 it reads R267.00 so far and R284.74 amount owed. How can one believe that no benefits have either been removed or added. In the previous review I pointed out that the current data is 20GB lesser, than the one that expired on 31 May 2023. Can Vodacom come out clean now before I consider other options

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2023, 13:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team