1 reviews | Active since Sept 2016

29 Sept 2016, 11:12

Vodacom data contract : ***

<p>I had a data contract with Vodacom from 2 ********** . 2006 I did not renew, I went to the Vodacom shop at Traderoute mall to ask them to cancell and not renew the contract. All these years I was under the impression that it's cancelled and never used the data. Only discovered today after a large sum of money was deducted, that since 2004 till today I've been paying for data that I was not using. Call centre c could not help me for they don't have record of cancellation. I just feel it's unfair for me to have paid 10 yrs for services that i've not been using, especially after making an effort to cancel at the store.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team