BM
Bongani M
1 reviews | Active since Mar 2021
11 Mar 2021, 16:30
Vodacom Data CONSUMPTION
I have a 24 month data contract with Vodacom. Every 4th month my 50GB data depletes within 5-10 days. I have complained about this issue with their customer care centre and after every complaint, my data lasts till the recurring month. Just today I’ve complained about data and they said there is nothing they can do about it even after I’ve app**** all the advices given by them to me.
They instructed me to do several stuff and I did that and did my own device auditing for data. Their detailed data usage says I’ve consumed 58.86GB YET I have 50GB day and 30GB night. My day data is finished and my night data is finished.
I am out of options on what to do for my data to last me the whole month. Can’t cancel my contract because of the “Penalty Fees” and can’t stay because I CANNOT work with this data that, by the way, used to last me two months.
Sincerely, An UNHAPPY customer
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Replies (2)
Vodacom's replyOfficial
11 Mar 2021, 20:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2021, 20:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Mar 2021, 13:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and the consumption and billing is correct. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Mar 2021, 13:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and the consumption and billing is correct. Your query has now been resolved. Regards Consumer Website Team
Best regards,