Vodacom data collection nightmare.
Had a contract for many years with my IPads, Gave it up a long time ago. Now I am getting harassed by messages from HP who claim to be Attorneys. I cannot get a decent answer from anyone. Tried for a few weeks now. this morning I called to be cut off 3 times after about 40 seconds. I am so frustrated. Doesn't help to go to a branch as all one does is loose your temper. Vodacom please help. ***
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Replies (2)
Vodacom's replyOfficial
20 Jan 2022, 10:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2022, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Feb 2022, 17:56Dear Derek Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded cancellation on *** which is now cancelled.
There are still two contracts active which is ending in August 2022. The numbers are *** and ***.
Please notify Vodacom a month prior to the end dates when you want to cancel those contracts. Regards Consumer Website Team
There are still two contracts active which is ending in August 2022. The numbers are *** and ***.
Please notify Vodacom a month prior to the end dates when you want to cancel those contracts. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2022, 17:56
Official
Dear Derek Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded cancellation on *** which is now cancelled.
There are still two contracts active which is ending in August 2022. The numbers are *** and ***.
Please notify Vodacom a month prior to the end dates when you want to cancel those contracts. Regards Consumer Website Team
There are still two contracts active which is ending in August 2022. The numbers are *** and ***.
Please notify Vodacom a month prior to the end dates when you want to cancel those contracts. Regards Consumer Website Team
Best regards,