VODACOM DATA CHARGES ****

I recently downgraded my subscription with Vodacom, for a downgrade fee. This activated in the month of April 2015. When I received the bill my data costs were exorbitant. I immediately contacted Vodacom for assistance - all I received was a Data report and a threatening email referring me to their legal department. I paid but I received no assistance from Vodacom Customer Care in preventing further costs from incurring for the month of May 2015. Again I have received a staggering bill. I then approached Cell C who have assisted me and indicated that it was settings on my iPhone that I needed to turn off for automatic updates. They said that Vodacom could have easily notified me of this and identified the problem. I have subsequently suspended my Vodacom line. My request to cancel my contract immediately without premature cancellation costs has been ignored. My requests for assistance to prevent further costs has been ignored. My request to speak to a supervisor at customer care has been ignored. I have been ignored. I am going to now approach the public protector, for assistance in cancellation with no further costs. The consumer protection act is here for a reason