Vodacom Data Charges Out of Control
<p>During the month of September my company did not have Internet so we used the hotspot on my cellphone for which we bought data bundles everytime. At the end of the month we received an account for R10 000.00 of which R 7000 was only for data usage.</p> <p> </p> <p>When asking for a data usage breakdown they showed that the data usage was this high due to the fact that there were 91 connections made to my cellphone. How is this possible? We only had 3 computers connect and they used seperate data bundles that was bought during this time.</p> <p> </p> <p>Vodacom just responded that the calculations were correct and amount was due and that is where they left it. And if I refuse to pay such a high account then my phone gets cut of </p> <p> </p> <p>Terrible service</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
