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Andrea M

1 reviews | Active since Feb 2018

22 Feb 2018, 07:57

Vodacom Data Charges by Ripping Customers Off

So I just got a call from Vodacom to telling me that they have been ripping people off on data, so have been losing customers. So then he offered me 10GB @ R149 over and above my existing 1GB data included in my contract. Although it is a great offer, surely if Vodacom have been ripping people off for years which they have been then they should upgrade my 1GB to 10GB for no additional cost. As a customer of Vodacom for 18 years plus, this is absolutely disgusting and they will continue to lose customers. Worst of all you log complaints on Theo Facebook page and no-one responds or is interested to investigate the issue. Vodacom has admitted to ripping people off and losing customers but yet are not doing anything. Clearly making too much money by *********** their loyal customers to care.

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Replies (3)
Vodacom
Vodacom's reply22 Feb 2018, 08:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2018, 11:32
Official

Good day

We regret taking note of your experience.

Please note that you get better data rates if you are on a data package (My gig contracts) as opposed to when you are on a Smart package for example.

You may use the link below to search the latest iPhone deals available.

http://www.vodacom.co.za/vodacom/shopping/devices?manufacturerId=41&icmp=Internal/MDD/Specials/R3/AppleDeals

Kind regards

Moddy

AM
Andrea M's update09 Mar 2018, 08:30
Reviewer Update
So I wrote a review about getting a call from Vodacom to telling me that they have been ripping people off on data, so have been losing customers. Going thru all the reviews of Vodacom it is amazing that there are tens of thousands of people complaining about the same thing. A consultant phoned me and said she would investigate as I had 2 separate complaints about Vodacom phoning me & offering me wonderful deals but they force you to sign a 24 contract which is great. I then ask how much it would cost to upgrade my phone & was told they cannot offer me the phone I want. So now I still have to pay the exorbitant rates I am currently paying because Vodacom can't offer me the phone on that contract. I can upgrade by signing a 24 month contract but then cannot add the phone at a later stage either. The consultant phoned me two weeks ago and was going to come back to me & still has not. My review is then marked as responded telling me that I must buy additional data at cheaper rates but still have not actually resolved any of my complaints. As a customer of Vodacom for over 18 years, Vodacom doesn't reward you for being loyal & I can get a much better deal with a new contract with a new Provider. Vodacom will lose my business & hope more people follow.