TA
Tamaryn A

1 reviews | Active since Mar 2011

08 Oct 2016, 07:45

Vodacom Data Charges

<p>Vodacoms Data Charges are just ridiculous. I had an active Data bundle which ran out at exactly 6:41:44 this morning. I turned my Data off at exactly 6:43:28 - I was charged R80.23 for 1 minute 44 seconds. How is this even possible?! There are just a bunch of R1:13s that have come off of my account. Vodacom please explain? Is the R1.13 per MB? I had started loading a video while I still have an active data bundle ( A short video clip) there is no way in hell that that video clip was 80mb!</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2016, 08:14
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,

TA
Tamaryn A's update10 Oct 2016, 09:47
Reviewer Update

Thank you Vodacom

I am waiting on further correspondence. While you are investigating that matter could you please also

dig deeper and find out why I am expereincing so many call that are either dropped or sound like I am talking under water? Officially the 6th time I am calling a number to try talk to them. The call gets through they answer and within 30 seconds it sounds like I am talking under water ( if the call doesn't drop before that)

I have to phone someone atleat 3 times before I actually get to talk to them! Todays 6 is just ridiculous.