CN
Chere N

1 reviews | Active since Jul 2009

01 Aug 2018, 07:11

Vodacom data cancellation

So last week a salesperson from Vodacom sold me this 2 GB data package, which in my understanding would've been part of my existing cellphone nr, he even suggested i cancel my recurring 1 GB data bundle on my number. As an 'added benefit', they would be sending me a tablet with a sim card. Only to find out that the data is not on my existing number but a separate number and i would have to carry this tablet thing (not even a router) around with my all the time to use the data. This is not what the guy sold me! You can come collect this tablet thing and i want to cancel this contract with immediate effect as I have no use for it.

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2018, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Aug 2018, 11:10
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,