LM
Lebo M
1 reviews | Active since Feb 2021
16 Feb 2021, 11:12
Vodacom data
On the 5th February 2021I bought 1G data per day for 7days using the vodacom app. The money was deducted from my bank account but I didn't get my data. I called vodacom customer care but they told that my bank didn't release the funds. I downloaded a bank statement and realized that the payment of R89 for vodacom was done but not yet processed. On 12 February I went to my bank to enquire and I was told that the payment was processed on the 10 February. I called vodacom but I was not assisted. Why is my data not loaded while money was deducted from my account???
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Vodacom's replyOfficial
16 Feb 2021, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lebo M's updateReviewer Update
18 Feb 2021, 11:57I received a call from the consultant yesterday regarding my complaint. He said that he would load my data and he did load it, but only loaded 1G once off for 7 days. I bought 1G per day for 7days not 1G once off. I asked for his email address so that I can send him proof of what I bought. He said that there was no need for that. I was surprised to see after our call that he only loaded once off data.
Today I called customer service and was helped by Pabala Molefe. She bluntly told me that I didn't know what I was talking about because "according to her" vodacom doesn't have a per day data bundle for 7days they only have once off. I told her that I've bought it before, it was not the first time I bought it. She still insisted that there is no such. So she clearly doesn't know some of the products on the vodacom app. She later told me to hold as she was asking someone else something, the she dropped the call. I am hurt, angry and frustrated by vodacom service.
Today I called customer service and was helped by Pabala Molefe. She bluntly told me that I didn't know what I was talking about because "according to her" vodacom doesn't have a per day data bundle for 7days they only have once off. I told her that I've bought it before, it was not the first time I bought it. She still insisted that there is no such. So she clearly doesn't know some of the products on the vodacom app. She later told me to hold as she was asking someone else something, the she dropped the call. I am hurt, angry and frustrated by vodacom service.
LM
Lebo M's update18 Feb 2021, 11:57
Reviewer Update
I received a call from the consultant yesterday regarding my complaint. He said that he would load my data and he did load it, but only loaded 1G once off for 7 days. I bought 1G per day for 7days not 1G once off. I asked for his email address so that I can send him proof of what I bought. He said that there was no need for that. I was surprised to see after our call that he only loaded once off data.
Today I called customer service and was helped by Pabala Molefe. She bluntly told me that I didn't know what I was talking about because "according to her" vodacom doesn't have a per day data bundle for 7days they only have once off. I told her that I've bought it before, it was not the first time I bought it. She still insisted that there is no such. So she clearly doesn't know some of the products on the vodacom app. She later told me to hold as she was asking someone else something, the she dropped the call. I am hurt, angry and frustrated by vodacom service.
Today I called customer service and was helped by Pabala Molefe. She bluntly told me that I didn't know what I was talking about because "according to her" vodacom doesn't have a per day data bundle for 7days they only have once off. I told her that I've bought it before, it was not the first time I bought it. She still insisted that there is no such. So she clearly doesn't know some of the products on the vodacom app. She later told me to hold as she was asking someone else something, the she dropped the call. I am hurt, angry and frustrated by vodacom service.