1 reviews | Active since Jan 2015
Vodacom data bundles a nightmare
I renewed my contract with Vodacom in November. I am currently on a Smart M package and on 29 Dec 2014 requested that a 2gig data bundle recurring month-to-month be activated in addition to the 1gig I was already receiving. In January I noticed that they gave me 1 gig + 1gig Night Owl. I queried this and was told that I definitely received the 2 gig. Sadly I dialled *111# just after midnight on 1 Feb 2015 and it showed that I received 1g +1g Night Owl for February. The agent Ricardo at Call Centre just confirmed that I am billed R249 for 2 gig, but it's supposed to be 2gig + 2gig on Night Owl. Giving me 1g + 1g Night Owl is ********* as it goes against that which is advertised. Also, last month I was forced to buy another 1 gig when I ran out of data. Shame on you Vodacom! I am highly disappointed!
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
