Vodacom Data Bundles
<p>Vodacom is so horrible to its customers. Just today alone I've loaded 3gigs of Data and no one can help from customer service. How can use 3 gigs of data in less than 6 hours. No one can explain to me what's happening with my Data. Same thing happened last year where no one could tell me what's happening with my Data. </p> <p> </p>
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Replies (3)
Vodacom's replyOfficial
03 Feb 2017, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2017, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
03 Feb 2017, 21:15After I posted my complain, Vodacom send me a message.
Today alone I bought Data worth R450.00 and I am allocated 1gig Data as a gesture and till now no one can tell me how can 1 gig Data finish within two hours. I know how to operate my phone an this is happening for the second time. Allocating 1gig after buying 3gigs. I don't accept that. I use 3 gig in a month not in one day. I don't need to consult with iPhone so I able to manage my data, last year the same thing happened and this is the same excuse I was given. I am not accepting that from Vodacom not at all.
Dear Customer, I have allocated a 1 GIG data bundle to your account as a ONCE OFF gesture of goodwill. Please close all your application instead of minimizing them as the application will idle and consume data in the background. We recommend downloading a data monitoring tool such as My Data Manager from the iStore to keep track of the applications consuming data on your handset. The iPhone has a data monitoring tool which allows you to monitor your usage as well. Please use these tools to prevent out of bundle charges in future. Vodacom cannot be held liable for what you do with your cellphone. Thank you for your patience.
Kind regards, Vodacom Customer Care Raees Hendricks
's update03 Feb 2017, 21:15
Reviewer Update
After I posted my complain, Vodacom send me a message.
Today alone I bought Data worth R450.00 and I am allocated 1gig Data as a gesture and till now no one can tell me how can 1 gig Data finish within two hours. I know how to operate my phone an this is happening for the second time. Allocating 1gig after buying 3gigs. I don't accept that. I use 3 gig in a month not in one day. I don't need to consult with iPhone so I able to manage my data, last year the same thing happened and this is the same excuse I was given. I am not accepting that from Vodacom not at all.
Dear Customer, I have allocated a 1 GIG data bundle to your account as a ONCE OFF gesture of goodwill. Please close all your application instead of minimizing them as the application will idle and consume data in the background. We recommend downloading a data monitoring tool such as My Data Manager from the iStore to keep track of the applications consuming data on your handset. The iPhone has a data monitoring tool which allows you to monitor your usage as well. Please use these tools to prevent out of bundle charges in future. Vodacom cannot be held liable for what you do with your cellphone. Thank you for your patience.
Kind regards, Vodacom Customer Care Raees Hendricks
Vodacom's replyOfficial
07 Feb 2017, 11:54Thank you for bringing this instance to my attention.
Reported query has been reviewed and addressed please refer to our recent consultation.
Warmest regards
Elroy
Best regards,
Vodacom's reply07 Feb 2017, 11:54
Official
Thank you for bringing this instance to my attention.
Reported query has been reviewed and addressed please refer to our recent consultation.
Warmest regards
Elroy
Best regards,