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Albie van der Linden

1 reviews | Active since Jan 2016

30 Nov 2016, 09:09

Vodacom Data bundle depleted : Ref 1-***18

<p>I have a 5Gig data bundle - it so happened that I checked on the website on 23rd Nov, it showed 4.98Gig.</p> <p>On 26th Nov, during a download, all stopped. Phoned Vodacom, (40 mins waiting to answer) they say I have used up the 4.98 Gig over the past two days. I don't see how this is possible, as my usage on average is way less than 5Gig per month. . . I do know what I download and what not . . !</p> <p>This is their story, and you have to accept it. So I've sent a complaint to their two "Customer Service" websites, they simply do not reply. . . time for change . . .</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team