1 reviews | Active since Jan 2016
Vodacom Data bundle depleted : Ref 1-***18
<p>I have a 5Gig data bundle - it so happened that I checked on the website on 23rd Nov, it showed 4.98Gig.</p> <p>On 26th Nov, during a download, all stopped. Phoned Vodacom, (40 mins waiting to answer) they say I have used up the 4.98 Gig over the past two days. I don't see how this is possible, as my usage on average is way less than 5Gig per month. . . I do know what I download and what not . . !</p> <p>This is their story, and you have to accept it. So I've sent a complaint to their two "Customer Service" websites, they simply do not reply. . . time for change . . .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
