MK
Marnus K
1 reviews | Active since Feb 2018
27 Feb 2018, 14:17
Vodacom Data Bundle Contract
A subsidiary of Vodacom phoned me last year to upgrade my data bundle on my account. Little did I know that they would not replace the old data bundle as I specifically asked, but also ignore my logged dispute to get the contract canceled.
I logged the dispute in the beginning of December. But hey! It's fine as long as they get paid right?
Now I am paying for 2 data bundles and cannot get it canceled.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Feb 2018, 15:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2018, 15:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2018, 08:07Dear Marnus,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
Vodacom's reply15 Mar 2018, 08:07
Official
Dear Marnus,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
Shad
Best regards,
MK
Marnus K's updateReviewer Update
05 Apr 2018, 08:50Again, they have sent a generic templated mail to appease the sheeple, without actually doing anything...
And when you want to cancel, they are surprised. What nerve.
MK
Marnus K's update05 Apr 2018, 08:50
Reviewer Update
Again, they have sent a generic templated mail to appease the sheeple, without actually doing anything...
And when you want to cancel, they are surprised. What nerve.
Vodacom's replyOfficial
08 May 2018, 10:16Good morning Mr Kriel,
We regret taking note of your experience.
Our records reflect that this matter was resolved and the cancellation and collection was arranged.
We once again apologise for any inconvenience caused.
Regards
Shad
Best regards,
Vodacom's reply08 May 2018, 10:16
Official
Good morning Mr Kriel,
We regret taking note of your experience.
Our records reflect that this matter was resolved and the cancellation and collection was arranged.
We once again apologise for any inconvenience caused.
Regards
Shad
Best regards,