Vodacom Data bundle charge

Good day Vodacom

I am being constantly charged R3.00 for a 10mb data bundle that i have never requested from you. This data bundle gets topped up as soon as it expires. It has come to a point where i load airtime and dont even get a chance to use it before this data bundle is charged. I have gotten to a point where in order to make a call i need to turn off my mobile data else i will be charged again.

I have logged the fault twice with the call centre. The first call was never even logged on the system. I was told by the agent to dial *135*6# to cancel the subscription. The second call was eventually logged with your technical helpdesk and this agent told me that this service cannot be cancelled via the call centre and also cannot be cancelled via USSD. So why did the first agent deceive me. I was given reference number ********** 5646. I received a further sms a day later stating that the service was cancelled. Pleased with the response i proceeded to load airtime once again... lo and behold another R3.00 taken from my airtime. Clearly the service was not deactivated. Then vodacom has he nerve of sending me a survey sms to rate their service and my experience...

I have been patient and courteous when calling the call centre. I am now extremely irate and will not accept anything less than a full refund of all the money charged to me for these data bundles, which i may add again "I NEVER SUBSCRIBED TO"...