WD
Wian D
1 reviews | Active since Mar 2019
22 Mar 2019, 09:12
Vodacom Data Bundle carry over
This new data roll over was introduced by Vodacom. I bought a 1GB data bundle 30days ago and today it expired with 500mb and did not transfer over. I phoned Vodacom and they stated that for data to roll over I must first buy the exact same bundle and the balance of the old data package will transfer with the new one. They have in no way notified me that I must recharge BEFORE the bundles expire! And what is the point of this! If I only use 500mb in a month, then the remaining balance would of lasted me another month. Now I must buy a whole 1gb additionally! All I need is my remaining balance now I'm forced to keep topping up and building up a data balance that I don't need! This ridiculous and I feel I am owed my remaining balance that did not carry over as I was not notified in any way to top up before it expires to have it carry over
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Replies (2)
Vodacom's replyOfficial
22 Mar 2019, 09:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Mar 2019, 09:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Mar 2019, 12:19Dear Wian,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply22 Mar 2019, 12:19
Official
Dear Wian,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,