HH
Heather H

1 reviews | Active since Jun 2016

06 Jun 2016, 13:31

Vodacom Data bundle and contract system SUCKS!

<p>LOST - Most of 5GB bundle purchased May 16th</p> <p>LOST - ALL of 5GB data bundle purchased May 27th</p> <p>LOST - All of 3GB data bundle purchased 30th May</p> <p>LOST - 2GB contract data supposed to have started 1st June.</p> <p>Numerous telephone conversations with no resolution - we are offline, department closed excuses.</p> <p>Received SMS's informing of activation and am now told I never purchased the bundles. Monthly contract 2GB not activated. Reported on 27th and 30th and am now told that the tech department have a come back date of 23rd June.</p> <p>How can one operate like this. Ref: ***. Incompetence to the enth degree. Have records of all purchases and activation notices but Vodacom cannot confirm they sent this information. Easy way for Vodacom to make a million extra bucks - mislay your data so you have to keep on buying. Not one person has returned my calls or complaints.</p> <p>Shocking service. Hope the possible new server to my area is quick to set-up, as Vodacom is currently my only useless option,</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2016, 05:42
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards,

Consumer Website Team

Best regards,