J
Juliette
1 reviews | Active since Aug 2023
26 Dec 2023, 04:06
Vodacom - Data buddles
For three days consecutively when I buy the second 1gig of data for the day they sent me an sms to say that my expirey date has been extended to the next day but the data still expired by midnight same day. This is so unprofessional and false advertising if you know the data is still going to expire by midnight why sent that ******* text to say congratulations on your second 2gig purchase your expiry date has now been extended.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Dec 2023, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Dec 2023, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Dec 2023, 12:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you need to have data available of the previous bundle in order for the bundle to be extended. As discussed, we loaded 2GB as a gesture of goodwill. https://help.vodacom.co.za/personal/home/***/
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you need to have data available of the previous bundle in order for the bundle to be extended. As discussed, we loaded 2GB as a gesture of goodwill. https://help.vodacom.co.za/personal/home/***/
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Dec 2023, 12:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you need to have data available of the previous bundle in order for the bundle to be extended. As discussed, we loaded 2GB as a gesture of goodwill. https://help.vodacom.co.za/personal/home/***/
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you need to have data available of the previous bundle in order for the bundle to be extended. As discussed, we loaded 2GB as a gesture of goodwill. https://help.vodacom.co.za/personal/home/***/
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
J
Juliette's updateReviewer Update
27 Dec 2023, 07:28I did this yesterday to test if what I was told was correct that I need to still have data that is not expired for the expiry date to be extended but still I wake up today my data gone. Only the 2 GB that they loaded as gasture of goodwill is remaining.
J
Juliette's update27 Dec 2023, 07:28
Reviewer Update
I did this yesterday to test if what I was told was correct that I need to still have data that is not expired for the expiry date to be extended but still I wake up today my data gone. Only the 2 GB that they loaded as gasture of goodwill is remaining.